Refund policy

We sell living plants, so our refund policy is built around one simple promise: if a plant we supplied is not thriving, we make it right.

The 60 day healthy plant guarantee

Every plant we supply is covered for its first 60 days. If you have followed the care guide that comes with your order and a plant is still not thriving, text a photo to 0493 728 423 or email info@thehedgeguys.com.au and we will replace the plant or refund it. Full details are on our guarantee page.

Damaged on arrival

Check your plants when they arrive. If anything has been damaged in transit, send us photos within 48 hours of delivery and we will arrange a replacement.

Change of mind

If you change your mind before your delivery or install has been scheduled, contact us and we will cancel your order with a full refund. Once plants have been prepared for your order or delivered, they are living goods and cannot be returned like a normal parcel, but call us anyway. We would rather find a solution than leave you unhappy.

Installed hedges

If something is not right with an installation, tell us within 60 days and we will come back and fix it. The healthy plant guarantee applies to every installed plant.

How refunds are processed

Approved refunds go back to your original payment method. Please allow up to 10 business days for the funds to appear, depending on your bank.

Your rights under Australian Consumer Law

Nothing in this policy limits any rights or remedies you have under Australian Consumer Law.

How to make a claim

Text 0493 728 423 or email info@thehedgeguys.com.au with your order number and a photo or two. We respond within one business day.